It is the holy mission of the people of Hework to provide high-quality whole-course service. At present, Hework Group has professional project management and after service team, and has established a set of perfect system of before-sales, in-sales and after-sales service.
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Before-sales service:
Professional consultancy service and product exhibition in exhibiting room;
Product simulation demonstration service, field measurement, space planning and preliminary design in engineering specialty management service;
simulation demonstration for the dynamic effect of the coordination of furniture and enterprise culture as well as decoration style.
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In-sales service：
Provide professional engineering management service. We will establish professional project team for large-scaled engineering projects, which are organized and managed by senior product manager, and the procedures of business negotiation, design and manufacturing, quality, transport, installation and acceptance check are under overall supervision. Especially, Hework Group has established Marketing Center System Sales Department for communication system, so as to provide high-quality products and service in specific operations.
.After-sales service:
Routine service
Provide overall and detailed professional technology consultation service in furniture industry, and guide clients to use and maintain furniture in a proper way;
Designate specially assigned persons to answer and accept client complaint calls, get acquainted with the opinions from clients in time, so as to make highefficiency and rapid response, and provide clients with feasible solutions;
Designate specially assigned persons to follow up the results of improvement, and conduct call visit regularly, make client file data, and establish good client relation network;
Provide free door-to maintenance service for the product quality problems during product warranty period.Provide home delivery service for all goods and responsible for installation.