提供全程优质的服务是海沃人的神圣使命。目前，海沃集团拥有专业的项目管理和售后服务队伍，建立起了一套完善的售前、售中、售后服务体系。
It is the holy mission of the people of Hework to provide high-quality whole-course service. At present, Hework Group has professional project management and after service team, and has established a set of perfect system of before-sales, in-sales and after-sales service.
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售前服务/Before-sales service:
专业咨询服务、陈列室产品展示；
产品模拟示范服务，工程专业管理服务实地测量、空间规划、初步设计。家具与企业文化、装饰风格的协调搭配动态效果模拟演示等。
Professional consultancy service and product exhibition in exhibiting room;
Product simulation demonstration service, field measurement, space planning and preliminary design in engineering specialty management service;
simulation demonstration for the dynamic effect of the coordination of furniture and enterprise culture as well as decoration style.
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售中服务/In-sales service：
提供专业的工程管理服务。对于大中型的工程项目，我们将组成专业的项目小组，由资深的项目经理全程负责组织和管理，全面监控业务洽谈、设计制造、品质、运输、安装、验收等各个环节。特别针对通讯系统，海沃集团专门成立了营销中心系统销售部，结合具体的操作实际，力求提供更优质的产品和服务。
Provide professional engineering management service. We will establish professional project team for large-scaled engineering projects, which are organized and managed by senior product manager, and the procedures of business negotiation, design and manufacturing, quality, transport, installation and acceptance check are under overall supervision. Especially, Hework Group has established Marketing Center System Sales Department for communication system, so as to provide high-quality products and service in specific operations.
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售后服务/After-sales service:
常规服务
全面细致提供家具行业专业技术咨询服务，引导客户正确使用及保养家具；
专人接听、受理客户投诉电话，及时了解客户意见，高效、快速做出反应，为客户提供切实可行的解决方案；
专人追踪改善结果，定期进行电话巡访，制作客户档案资料，建立良好的客情关系网；
在产品保用期内，凡属本公司产品质量问题，均提供免费上门维修服务；
Routine service
Provide overall and detailed professional technology consultation service in furniture industry, and guide clients to use and maintain furniture in a proper way;
Designate specially assigned persons to answer and accept client complaint calls, get acquainted with the opinions from clients in time, so as to make highefficiency and rapid response, and provide clients with feasible solutions;
Designate specially assigned persons to follow up the results of improvement, and conduct call visit regularly, make client file data, and establish good client relation network;
Provide free door-to maintenance service for the product quality problems during product warranty period.Provide home delivery service for all goods and responsible for installation.